After she met and married Mai's father, she gave birth to a daughter, Mai, in 85 ASC.
Mai's mother was extremely strict and very controlling of her daughter when she was growing up. She made absolutely sure her daughter behaved perfectly, as her husband's political career could not afford to have Mai cause any trouble. Although she and her husband supplied Mai with any material good she desired, Mai did not find happiness in these possessions.
In 98 ASC, Mai's mother gave birth to a son, Tom-Tom.
Two years later, her husband became governor of the recently captured Omashu, later renamed New Ozai by PrincessAzula. One night, while the governor's wife was out for a stroll in New Ozai with her children Mai and Tom-Tom, they were attacked by the Omashu Resistance and nearly lost their lives, but were saved by Aang and Team Avatar. However, the governor's wife mistook Aang, Katara, and Sokka for the assailants, unaware that they had just saved her life, and sent men to attack them; Team Avatar narrowly escaped.
Shortly afterward, Aang persuaded the resistance to leave Omashu. However, Tom-Tom sneaked out with them as they were leaving the city, which led the governor's wife and the governor of New Ozai to believe that the resistance had kidnapped Tom-Tom. The governor's wife was inconsolable, so much so that the family arranged to trade KingBumi, their highly valuable prisoner, for the safe return of Tom-Tom. Although Mai called off the trade at the last moment, Aang later ventured into Omashu by night to return Tom-Tom safely to his family. The governor's wife and her husband were both extremely relieved to have had their son returned to them safely.
When the Day of Black Sun came, King Bumi escaped his imprisonment and liberated his city, causing everyone, including Mai's mother and her family to flee.
Unlike her perpetually disinterested daughter, Mai, the governor's wife did not thrive on bleak situations. Instead, she was content to focus on raising her family and enjoying the privileges of her husband's office. She put high value on wealth and rank, as shown by her pleasure when her husband was promoted to Governor of New Ozai. In comparison to her daughter, the governor's wife appeared to be rather emotional, often dissolving into tears during high-stress situations. Mai's pessimistic attitude sometimes upset her mother; however, despite Mai's complaints about her mother's rule-oriented attitude, she appeared to be caring, if slightly uninvolved, and urged Mai to enjoy Omashu.